This privacy policy is part of the web usage terms and conditions of African Travel Crew. If you do not agree with any of the terms of this privacy policy, you must cease to use the African Travel Crew website (africantravelcrew.com) immediately.
Our commitment to you is:
To hold your data securely, share only where you agree, use your data to tailor the information we provide you, arrange your travel arrangements and improve our services and to putting you in control, by allowing you to update, delete and access your data.
This policy covers how we, African Travel Crew (Pty) Ltd a company duly incorporated and registered according to the company laws of the Republic of South Africa, Registration Number : K2024392723 collect, use, disclose, transfer and store your data. We are domiciled at 27 Mount Rhodes Drive, Hout Bay, Cape Town Cape Town, 7708, South Africa. Our website www.africatravelcrew.com is the only official website for our company.
This Privacy Policy (“policy”) details the basis on which African Travel Crew collects, uses, and shares the data that we receive from users of our website. We take the privacy of our users seriously, and we recommend that you read this policy carefully. By using the African Travel Crew website (www.africantravelcrew.com), you agree to be bound by this privacy policy.
Our travel clients and website users are from many different countries. Therefore, we endeavour to process all data in accordance with principles of internationally accepted best practices, and compliance regulations. We review our compliance with this policy on an ongoing basis and whenever we receive a formal complaint, we will contact the person who made the complaint to attempt to resolve his or her concerns.
Please note that by using our website (as a user browsing the website), you are consenting to our collection and use of your information as more fully detailed in this policy. If you have any concerns about the use of your information or the contents of this privacy policy, please feel free to contact us.
By making a booking or an enquiry, you agree to the transfer, storage and processing of your data as necessary. We take all reasonable steps necessary to ensure your data is treated securely and in accordance with this privacy policy. If you do not agree with this policy we cannot accept your booking and you should not use this website.
Notice at Collection
The California Consumer Privacy Act (CCPA) requires that businesses give consumers certain information in a “Notice at Collection”, which lists the categories of personal information businesses collect about consumers and the purposes for which this information is used.
The remainder of this Privacy Policy page sets out the types of information that African Travel Crew (Pty) Ltd collects about our website users and clients, and how this information is used.
Data Collected
We distinguish in this policy between ‘personal data’ (data that is required to facilitate international travel), and ‘non-personal data’ (data regarding usage of the website, and de-identified information extracted from the website for analysis). We collect both personal and non-personal data through our website and through third parties, either automatically, or by your providing this information to us during enquiring, signing up for our newsletter, or during the consultation phase to help us improve the information we provide you with.
1. User Notifications:
1.1 Failure to provide requested information may impair our ability to provide professional advice when curating, customizing and sharing proposed travel itineraries.
1.2 You will need to ensure that your personal information submitted to us is accurate and up to date.
1.3 You are responsible for any third-party information obtained, published or shared through the website, and you consent to only use or share this third-party data with the third party’s consent. Thus if you book on behalf of others, you are responsible for ensuring that the others are aware of the content of this Privacy Policy and that they are in agreement with you supplying their personal data to us to make a booking or enquiry.
2. Personal Data:
2.1 We collect and store the personal information that you may provide to us through our website when you enquire with us, update or change your information with us, or make use of our services.
2.2 We also collect and store information in relation to your travel itinerary, travel preferences and particulars of those traveling with you, for example through communications, surveys, and other data submitted by you.
2.3 African Travel Crew does not collect or store any credit card or account details.
3. Non-personal Data:
3.1 In addition to personal data, we also store non-personal data, which cannot be used to identify our users. The kinds of non-personal data that we collect includes de-identified data about the usage of our website.
3.2 We also make use of cookies or similar tracking tools to identify website users and remember their preferences, for the purpose of providing a better user experience and service, and marketing/advertising our services online. Please see related Cookie Policy
How African Travel Crew Shares Information
We use a number of external parties to assist us in processing personal data for the above purposes, and they may hold this personal data on their own servers for these purposes. We may share the information we obtain with:
1. Service Providers. In connection with the operation and provision of our services, we engage various third parties to provide services on our company’s behalf, such as payment card processing, email distribution, list processing, postal mailing, cloud computing, analytics, digital content performance measurement, ad serving, contests, promotions or events. These service providers use the information we provide to them as necessary or appropriate for the performance of their services.
2. Advertisers, Advertising- and Marketing-Related Service Providers, and Partners. We may provide your information to advertisers, advertising agencies, ad networks, ad exchanges, marketing businesses, technology vendors and other entities that create, deliver, and assess advertising or marketing campaigns, including interest-based ads.
3. Content Measurement Companies. We and third parties seek to measure the performance of our content. To achieve this we may include third-party measurement software in our services to enable market research or to measure digital and video content consumption.
4. Social Media Platforms. If you interact with social media widgets, share content using social media share buttons, or access features of the Digital Services that contain content or features provided by Social Media Platforms, the relevant Social Media Platforms may collect information. We encourage you to review the privacy policies of the Social Media Platforms that you engage with as we are not responsible for their privacy practices.
5. Business Partners. We may provide your information to business partners including, without limitation, joint marketing partners and content sponsors, for various purposes. For example, we may partner with a third party to offer products or services on a co-branded, co-sponsored or cross-promotional basis that involves the sharing of information.
If you would like access to a full list of African Travel crew’s service providers, please contact us. We are not responsible for, nor do we endorse the privacy practices of these external third parties. hello@africantravelcrew.com
